Online Returns Policy Overview:

Includes rights under Hong Kong Consumer Protection Law.

Provides additional benefits beyond legal requirements.

Eligibility for Refund:

Items can be refunded if returned within 14 days in saleable condition.

Detailed requirements in terms and conditions must be followed.

Refunds issued within 3-5 business days to original payment method.

Shipping charges are non-refundable.

Non-Returnable Items:

Products marked 'FINAL SALE' cannot be returned.

Underwear, Lined rompers, and Swimwear not returnable due to hygiene reasons.

Recommendations Before Purchase:

Strongly advised to check sizing with client services before buying.

Return Conditions:

Items returned due to change of mind must be in original condition with tags attached.

Items must not be worn, washed, or altered.

Failure to comply may result in rejection of refund at customer's cost.

Required Information for Return Form:

Original invoice number and email address used for purchase.

Responsibility for Return Cost:

Return cost is the responsibility of the customer.

Recommended to use logistics provider with tracking.

Refund Process:

Refund issued to original payment method upon approval of return.

Faulty Returns:

Faulty items can be returned beyond the 14-day return period.

Instructions for faulty garment/warranty claims provided via email.

Received Wrong Item:

Contact customer care for resolution if wrong item received.

International Returns:

Return cost for international orders borne by customer.

Secure packaging and tracked delivery recommended.

Customs declaration must label returned items as "returned goods" to avoid delays or additional fees.

Fees incurred due to incorrect customs declarations or refusal of delivery deducted from refund.