Answer: If your order is delayed, it could be due to various reasons such as high demand, courier issues, or unexpected circumstances affecting shipping times. We process orders on business days and aim to dispatch them promptly, but sometimes delays can happen.

Answer: For international orders, the estimated shipping time frame typically ranges from 4 to 10 business days after the order has been processed, which may take 2-4 business days. Please note that these are estimates and shipping times may vary based on your location and other factors such as customs clearance and local delivery practices. If you've ordered from us, you can find more specific details about shipping times to your region and the corresponding rates in the shipping policy section of our website.

Answer: Orders are typically dispatched within 1-4 business days. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Answer: If items are missing from your order, it might be due to an item being out of stock or shipping separately. Check your email to see if you've received any updates or separate tracking numbers. If not, please contact our customer service for assistance.

Answer: Shipping costs vary depending on the shipping method selected and the destination. Please refer to our shipping page for detailed information on shipping costs.

Answer: Normally, we ship online orders from our warehouse located in HONG KONG.

Answer: We ship to a wide range of countries worldwide. To check if we ship to your country, please refer to our shipping page or contact our customer support team for assistance.

Answer: We offer free returns on items within the specified return period and conditions outlined in our policy. Items should be returned in saleable condition. Check our Returns Policy page for detailed information or contact customer service for guidance.

Answer: Once your return is received and inspected, your refund will typically be processed within 3-5 business days. The credit will be applied to your original method of payment. Please note that it may take additional time for the funds to appear in your account, depending on your bank or credit card issuer.

Answer: We're currently unable to process exchanges through our online store. If you need a different size, color, or style, please return the original item (if within our return policy terms) and place a new order for the item you'd like instead.

Answer: Duties and taxes are typically non-refundable through our store. For our store's return process, only the cost of the items returned is eligible for a refund according to our policy.

Answer: To return your online order, please follow the instructions based on your shipping location found on our website. Complete the return form by entering your original invoice number and the email address used for the purchase. If you're unable to locate these details, contact our customer service for assistance. The cost of return shipping is your responsibility, and we recommend using a logistics provider that offers tracking.

Answer: Pre-order items will be billed at the time of purchase and shipped to you as soon as they become available. Please refer to the product description for estimated shipping dates.

Answer: You will be billed at the time of purchase.

Answer: You will be charged in the currency specified on our website based on your shipping location. Our site displays prices and processes payments in multiple currencies to accommodate international customers. If your local currency isn't supported, transactions will be processed in USD by default. Please review the product page or checkout process for the exact currency in which you'll be charged. WILL I BE CHARGED DUTIES AND TAXES?

Answer: For international orders, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. These charges are the recipient's responsibility as we only charge the merchandise and shipping costs on our website. The amount varies by country, and we recommend contacting your local customs office for specific amounts and percentages.

Answer: Once an order is placed, it cannot be cancelled due to our quick processing times. However, you can return the order following our returns policy if you wish to receive a refund. Please check our policy for details on how to return an item.

Answer: We offer a variety of payment methods for online purchases, including major credit cards (Visa, MasterCard, American Express), PayPal, and possibly other localized payment options depending on your region. Check our website's checkout page for all available payment options to ensure a smooth transaction process.