Frequently Asked Questions

Shipping

ORDER DELAYS

INTERNATIONAL SHIPPING TIME FRAME?

WHEN WILL MY ORDER BE DISPATCHED?

I HAVEN'T RECEIVED ALL ITEMS FROM MY ORDER?

HOW MUCH DOES SHIPPING COST?

FROM WHERE DO YOU SHIP ONLINE ORDERS?

WHAT COUNTRIES DO YOU SHIP TO?

Returns & Exchanges

DO YOU OFFER FREE ONLINE RETURNS?

WHEN WILL I RECEIVE MY REFUND?

CAN I EXCHANGE MY ORDER?

WILL I BE REFUNDED DUTIES AND TAXES IF I RETURN MY ORDER/S?

HOW DO I RETURN MY ONLINE ORDER?

Ordering & Payment:

PRE-ORDER

WHEN WILL I BE BILLED?

WHAT CURRENCY WILL I BE CHARGED IN?

CAN I CANCEL MY ORDER?

WHAT PAYMENT METHODS DO YOU OFFER ONLINE?