Returns Policy

Online Returns Policy Overview:

  • Includes rights under Hong Kong Consumer Protection Law.
  • Provides additional benefits beyond legal requirements.

Eligibility for Refund:

  • Items can be refunded if returned within 14 days in saleable condition.
  • Detailed requirements in terms and conditions must be followed.
  • Refunds issued within 3-5 business days to original payment method.
  • Shipping charges are non-refundable.

Non-Returnable Items:

  • Products marked 'FINAL SALE' cannot be returned.
  • Underwear, Lined rompers, and Swimwear not returnable due to hygiene reasons.

Recommendations Before Purchase:

  • Strongly advised to check sizing with client services before buying.

Return Conditions:

  • Items returned due to change of mind must be in original condition with tags attached.
  • Items must not be worn, washed, or altered.
  • Failure to comply may result in rejection of refund at customer's cost.

Required Information for Return Form:

  • Original invoice number and email address used for purchase.

Responsibility for Return Cost:

  • Return cost is the responsibility of the customer.
  • Recommended to use logistics provider with tracking.

Refund Process:

  • Refund issued to original payment method upon approval of return.

Faulty Returns:

  • Faulty items can be returned beyond the 14-day return period.
  • Instructions for faulty garment/warranty claims provided via email.

Received Wrong Item:

  • Contact customer care for resolution if wrong item received.

International Returns:

  • Return cost for international orders borne by customer.
  • Secure packaging and tracked delivery recommended.
  • Customs declaration must label returned items as "returned goods" to avoid delays or additional fees.
  • Fees incurred due to incorrect customs declarations or refusal of delivery deducted from refund.