返金ポリシー

Online Returns Policy Overview:

• Includes rights under Hong Kong Consumer Protection Law.
• Provides additional benefits beyond legal requirements.

Eligibility for Refund:

• Items can be refunded if returned within 14 days in saleable condition.
• Detailed requirements in terms and conditions must be followed.
• Refunds issued within 3-5 business days to original payment method.
• Shipping charges are non-refundable.

Non-Returnable Items:

• Products marked 'FINAL SALE' cannot be returned.
• Underwear, Lined rompers, and Swimwear not returnable due to hygiene reasons.

Recommendations Before Purchase:

• Strongly advised to check sizing with client services before buying.

Return Conditions:

• Items returned due to change of mind must be in original condition with tags attached.
• Items must not be worn, washed, or altered.
• Failure to comply may result in rejection of refund at customer's cost.

Required Information for Return Form:

• Original invoice number and email address used for purchase.

Responsibility for Return Cost:

• Return cost is the responsibility of the customer.
• Recommended to use logistics provider with tracking.

Refund Process:

• Refund issued to original payment method upon approval of return.

Faulty Returns:

• Faulty items can be returned beyond the 14-day return period.
• Instructions for faulty garment/warranty claims provided via email.

Received Wrong Item:

• Contact customer care for resolution if wrong item received.

International Returns:

• Return cost for international orders borne by customer.
• Secure packaging and tracked delivery recommended.
• Customs declaration must label returned items as "returned goods" to avoid delays or additional fees.
• Fees incurred due to incorrect customs declarations or refusal of delivery deducted from refund.
• We have return warehouses in the US, United Kingdom, France, Germany, Australia, etc. Return shipping fees are generally below 10 USD, and those for longer distances may be higher.