product returns
New arrivalsCondition for Return: Items must be in original condition with tags attached; worn, washed, or altered items will not be accepted.
Return Charges: Return shipping costs are the customer's responsibility; using a trackable logistics provider is recommended.
Refunds: Items returned in saleable condition within 14 days from receipt are eligible for a refund to the original payment method within 3-5 business days, excluding shipping charges. Items marked 'FINAL SALE' or categorized as underwear, lined rompers, and swimwear for hygiene reasons are not returnable.
Faulty Items: If an item is faulty or does not meet the promised quality, we offer a refund or replacement, considering the item is returned within 30 days for faults and within 14 days for other issues.